SYNARMOS app privacy policy
Who publishes the app
The SYNARMOS app on the App Store and Google Play is published by Monitoring CCTV Limited, a company registered in England and Wales under number 10080260, registered office: 372 West Road, Newcastle upon Tyne NE4 9JY, United Kingdom. Privacy contact: office@monitoringcctv.co.uk.
How the app works
The app is a window into your company’s SYNARMOS system: a security company, an alarm receiving centre or a fleet operator. Each such company runs its own server. On first launch you enter its address. The app connects only to that server.
The data you see and enter in the app (vehicles, routes, alerts, work orders, patrol dispatches, account data) is stored on your company’s server. Your company, not the app publisher, is the controller of that data and informs you about it under its own privacy policy and agreement with you.
What the app itself stores on the phone
- the address of your company’s server, so you do not have to type it every time,
- the sign-in session cookie and view settings (language, theme), as in a web browser.
The app contains no advertising, analytics or cross-app tracking. The publisher receives no data from the app.
Notifications
If you turn notifications on, the phone receives a device token from Apple (APNs) or Google (Firebase Cloud Messaging). The app sends this token only to your company’s server. Your company’s server sends short notifications through Apple or Google, for example “Vehicle alert” or “New dispatch”, without customer names, addresses or event details. You see the details only in the app after signing in. You can turn notifications off in the app or in the phone settings.
Phone location
Only in the patrol crew view, while on duty and with the app open, the phone’s position may be sent to your company’s server as a backup for the patrol vehicle GPS. The app does not access location in the background. You can withdraw permission in the phone settings.
Camera and photos
The camera and photos are used only when you add a file yourself, for example a photo for a service order or a vehicle document. The file goes to your company’s server.
Your account and its deletion
Accounts are created and deleted by your company. The app does not allow self sign-up. To delete your account and data, contact your company. If you do not know who that is, write to office@monitoringcctv.co.uk and we will help you identify it.
Uninstalling the app removes the server address and session data stored on the phone.
Your rights
You have the right of access, rectification, erasure, restriction, portability and objection, and the right to complain to a supervisory authority: the Information Commissioner’s Office in the United Kingdom or the data protection authority in your EU country. Direct requests about data in the system to your company.
Children
The app is a work tool for businesses and is not intended for children.
Changes
We announce changes to this policy on this page. Last updated: 14 November 2026.