Alarm: a monitoring centre that guides the operator
The Alarm module receives signals from alarm panels in the SIA DC-09 standard, puts them in a queue and opens an alarm window with the procedure for the site. It was designed around the habits of operators who have worked on classic monitoring stations for years: keyboard, counters and one window.
Feature statusWe measured performance on 5,000 sites and 5 million events. Connectors for older monitoring stations are being prepared as the Bridge module.
The alarm window
The site, the zone, the contact people and actions 1 to 5 are on one screen. The outcome of a case is saved with a digit, and an alarm can be postponed or silenced for a set time.
Application screen, sample data
Faults, tests and repeats
Faults have their own company actions: a text to the customer, a service job, or acknowledging with one click. Repeats of the same kind collect in one case with a counter, and tests are folded in the shift list.
Application screen, sample data
Supervision of sites
The system watches periodic tests, arming by a set hour and a ban on disarming at night. A phone report from a customer is logged under F4 together with its effect on supervision.
- AES encryption in DC-09 reception
- Zone and user names in the event description
- Archive after 24 months with a yearly export
Questions and answers
Which alarm panels work with the Alarm module?
Panels and communicators that send events in the SIA DC-09 standard over IP, in Contact ID or SIA format. We check specific models before deployment.
Does the operator have to use a mouse?
No. The queue, the alarm window, the actions and the case outcome have keyboard shortcuts.
See also
See the system with sample data
The demo installation has 47 sites, 18 moving vehicles and alarms you can handle yourself. Write to us and you will get an account.