Questions and answers
What is SYNARMOS?
It is software for security companies, alarm receiving centres and companies that run vehicle fleets. It combines signal reception from alarm panels, operator work, patrol dispatch, GPS tracking, camera viewing, service jobs and billing.
Where is the data stored?
On your company server, or on a server in Poland run only for your company. The publisher does not keep your events, positions or customer data.
Do I have to buy every module?
No. A fleet operator can use Fleet alone, and an alarm receiving centre can use Alarm and Dispatch. Another module is switched on in the settings, without a new installation.
Which devices does it work with?
The Alarm module receives signals in the SIA DC-09 standard, including encrypted ones. Fleet supports Teltonika trackers. Cameras connect through recorders. We confirm the list of tested models before deployment.
Can I see the system before talking to anyone?
Yes. A demonstration installation runs at demo.synarmos.app with a sample company, vehicles and live traffic. We send access after a short message.
Does SYNARMOS need software installed on the computer?
No. The operator workstation is a browser. A separate program is needed only where local equipment has to be connected, for example a camera recorder on the site network.
How many languages does the interface have?
Polish, English and Spanish. The language is set for the whole company and separately for each account.
What happens when the office loses its internet connection?
The server keeps receiving signals, because devices connect to the server and not to the workstation. An operator can take over the shift from another place, for example a laptop on a mobile connection.
Can an operator miss an alarm?
An alarm has a sound and its own window above other tabs. If nobody has started a shift, the home view shows it as an item that needs attention.
Does the publisher have access to my data?
Not with your own server. With a server run by us we have the administrative access needed for maintenance, and we describe it in the contract.
What happens to alarms when the licence expires?
Alarm reception, the operator queue and patrol dispatch keep working. This is a rule written into the design of the system, not an exception.
Where can the server be located?
In Poland or in another country of the European Economic Area.
Does the app collect the location of the phone?
Only in the crew duty view, with the app open. Vehicle positions come from trackers, not from the phone.
Can I create an account in the app myself?
No. Accounts are created by the company that runs the server. Without an account you can choose the demo and explore the app with sample data.
Which alarm panels work with the Alarm module?
Panels and communicators that send events in the SIA DC-09 standard over IP, in Contact ID or SIA format. We check specific models before deployment.
Does the operator have to use a mouse?
No. The queue, the alarm window, the actions and the case outcome have keyboard shortcuts.
How does the system know which crew is closest?
From the tracker in the vehicle or from the phone of the crew on duty. Travel time is worked out along roads rather than in a straight line when routing is enabled on the server.
Does a patrol need a GPS tracker?
No. A crew can work with a phone alone; the position then comes from the phone while the app is open.
Which GPS trackers does SYNARMOS Fleet support?
Teltonika trackers using Codec 8 and Codec 8 Extended, with commands over Codec 12. We add further device families after trials on real hardware.
Can I share a vehicle with a customer?
Yes. A customer can get their own account limited to their vehicles, or a link valid for a set time.
Does Fleet work without the security modules?
Yes. A company that only tracks vehicles switches on Fleet alone.
Do I need a plug-in to view cameras?
No. Viewing works in current browsers without plug-ins.
Where are recordings stored?
On the recorder at the site. Only clips saved as evidence stay on the company server.
Do I need my own administrator?
With your own server someone has to look after the operating system and the backups. If you would rather not, choose a server run by us.