- Alarm receiving centre (ARC)
- A place where operators receive signals from customer alarm systems around the clock and respond according to agreed procedures.
- SIA DC-09
- A standard for sending events from an alarm panel to a monitoring centre over IP. It carries Contact ID and SIA codes, optionally with AES encryption.
- Contact ID
- A format of alarm event codes. The code says what happened, in which partition and on which zone or by which user.
- Alarm window
- The operator screen opened on an alarm: the site, the procedure, the contact people, the actions and the outcome of the case.
- Dispatch
- An order sent to a patrol crew to attend a specific site or event.
- Response time
- The time from the event to the operator accepting it, the crew setting off and the arrival on site. SYNARMOS records each of these stages.
- GPS tracker
- A device in a vehicle that works out its position and sends it to the server over the mobile network, often with data from the vehicle.
- CAN
- The data bus of a vehicle. A tracker connected to CAN reads mileage, fuel level, engine speed and warning lights, among other things.
- Zone (geofence)
- An area on the map shaped as a circle or a polygon. Entering, leaving and staying in a zone can raise an alert or go into a report.
- DDD file
- A file with data from a digital tachograph or a driver card. Hauliers are required to download and keep them.
- Node
- The SYNARMOS installation of one company: a server with the database, the receivers and the panel.
- Webhook
- A call the system sends to a given address when something happens, for example when a vehicle enters a zone.