Dispatch: the nearest crew sets off at once
The Dispatch module runs patrol crews: rota, shifts, dispatch to an alarm and confirmations from the phone. On an alarm it suggests the crew that will arrive first and works out the travel time from GPS.
Dispatch from the alarm window
The operator sees the crew and the minutes to arrival next to the Send patrol action. The dispatch rings on the crew phone, and if the notification does not arrive, the system sends a backup text message.
Application screen, sample data
The crew phone
The crew starts the shift on the phone, accepts the dispatch and confirms the arrival. The centre sees the stages of the response on a bar and gets a warning when the vehicle has not moved within the set time.
Rota, rounds and archive
The shift rota has templates and week copying. Rounds have time windows for each point, and the day timeline shows what every crew did hour by hour.
- Call-out archive with response times and CSV export
- PDF intervention report for the customer
- Shift hours for the billing period
Application screen, sample data
Questions and answers
How does the system know which crew is closest?
From the tracker in the vehicle or from the phone of the crew on duty. Travel time is worked out along roads rather than in a straight line when routing is enabled on the server.
Does a patrol need a GPS tracker?
No. A crew can work with a phone alone; the position then comes from the phone while the app is open.
See also
See the system with sample data
The demo installation has 47 sites, 18 moving vehicles and alarms you can handle yourself. Write to us and you will get an account.