From the panel signal to the customer report
Field devices connect straight to your company server. The server stores the event, acknowledges it to the device and only then shows it to the operator. The operator, the crew and the customer see the same event, each within their own scope.
Reception
Alarm panels report in the SIA DC-09 standard, trackers send positions over the mobile network, recorders report camera events. The receiver acknowledges a frame only after it is written to the database, so an acknowledged signal is not lost.
The operator decides
An alarm opens a window with the procedure for the site. Actions have number keys, the outcome is saved with one key, and faults and tests are kept apart from alarms.
Application screen, sample data
Response in the field
The dispatch goes to the crew phone. The system works out the travel time from GPS positions and records the stages: accepted, on the way, on site, finished.
Application screen, sample data
Record and billing
The case stays in the archive with its response times. A call-out above the contract limit goes into the billing period, and the customer can receive a report of the intervention.
Questions and answers
What happens when the office loses its internet connection?
The server keeps receiving signals, because devices connect to the server and not to the workstation. An operator can take over the shift from another place, for example a laptop on a mobile connection.
Can an operator miss an alarm?
An alarm has a sound and its own window above other tabs. If nobody has started a shift, the home view shows it as an item that needs attention.
See also
See the system with sample data
The demo installation has 47 sites, 18 moving vehicles and alarms you can handle yourself. Write to us and you will get an account.